EA Unable to connect Apex server issue When attempting to join Apex Legends online mode, you may encounter an error message directing you to visit ea.com/unable-to-connect. Find in this guide how to solve connection problems.
Public chat Apex Legends like on many other games, you will sometimes encounter connection problems.
If this happens, you will see an error message mentioning the site ea.com/unable-to-connect.
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FIFA 21 server status and EA status servers
How do I fix Apex Legends login issues?
Here are different ways and solutions for possible connection problems for FIFA 21
Are the Apex Legends servers online?
Apex Legends servers may be offline. To find out if this is the case, visit the website Apex Legends Status (source). You will be able to see the status of the servers live on this site.
Is your account banned?
Consider in some cases check if your account has been banned by EA.
If your account is banned or suspended, remember to check your emails to see if you have not received a message informing you of this decision from the publisher. In some cases, this email may be in your spam or junk mail.
Is your console subscription still active?
Then check that your subscription is still active for the platform concerned:
- PlayStation Plus on PS4 and PS5
- Xbox Live Gold sur Xbox One, Xbox Series X et S
- Nintedo Switch Online sur Nintedo Switch
This information is given to you in the management of subscriptions on your profile linked to the game platform. If you are no longer subscribed, remember to renew it.
Verify your account
It's possible that you receive a message informing you that your account is in use.
Make sure you are logged out on your other devices. before logging in again. If this is not the case, consult the article dedicated to hacking account made by EA (source)
Check your connection status
Finally, you may be having trouble logging in due to your internet network. In that case, here's what you can do:
- Restart your router : Turn off your router and restart it after a minute to see if you can reconnect.
- If you are on consoles : You can simply turn it off and then restart it, in some cases this will solve your problem.
- Change DNS : This solution is probably the most complicated for the uninitiated, but it will be easy for you to modify your DNS (Domain Name System) if you come to follow the explanations provided by Google and their free service.
- If you connect via WiFi : If you connect via a WiFi connection, it is possible that your connection is not stable enough, so we advise you to use a wired connection via an Ethernet cable to stabilize your connection.
If your problem is still not solved, then you can see EA's article dedicated to connection problems (source) or submit a service ticket on EA Help (source) to have an advisor who will assist you in solving it.
